Making Bookings and Cancellations

We operate as a disclosed agent for third party suppliers (the hotels on our site). This means that the contract for the accommodation is between you and the supplier. In many cases this will mean that there are additional terms and conditions governing the contract as each supplier may have their own terms and conditions. Whilst we provide details of suppliers' policies these details are not intended to be a full list of the terms and conditions of any supplier. When you make a booking a legally binding agreement is made when all your details have been entered and you click the "CONFIRM" button on the appropriate web page.

You undertake that the details you provide us with in making a booking are correct. You can make cancellations either by contacting the supplier directly, or by going to the cancellation page shown at the bottom of your confirmation email. In the event that you use activehotels.com to cancel your booking we will inform the supplier of the cancellation within a reasonable time. Please be aware that the supplier may impose a cancellation charge depending on how far in advance of the booking you cancel. We do not accept liability for any cancellation charges incurred other than through our failure to notify a supplier within a reasonable time of receiving your notification to cancel.

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